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Return & Refund Policy

Last updated: June 15, 2026 | BEDATA AI LLC · EIN: 99-3583310

BEDATA AI LLC STORE, operated by BEDATA AI LLC (7901 4TH ST N STE 300, ST PETERSBURG, FL 33702), wants you to be completely satisfied with your purchase. This policy outlines our return and refund process clearly and completely so you know exactly what to expect.

Return Window

We accept returns within 30 days of the delivery date for most items purchased from hkbetamd.com. If 30 days have elapsed since the delivery date, unfortunately we cannot accept a return request.

Return Eligibility Conditions

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be returned within 30 days of the delivery date
  • The item must be unworn and unwashed
  • The item must be in its original condition — no signs of use, odor, staining, or damage
  • All original tags must still be attached
  • The item must be in its original packaging if applicable

Items that do not meet these conditions will not be accepted for return and will be sent back to you at your expense.

Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Items marked as "Final Sale" at the time of purchase
  • Items that have been worn, washed, or altered
  • Items with removed or missing tags
  • Items damaged due to customer misuse or improper care

How to Initiate a Return

To start a return, please follow these steps:

  • Step 1: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
  • Step 2: Our team will review your request and respond within 1–2 business days with return authorization and a prepaid return shipping label (if eligible).
  • Step 3: Pack your item securely in its original packaging or a suitable shipping box. Attach the prepaid label to the outside of the package.
  • Step 4: Drop the package off at any carrier location as directed by the label. Keep your receipt as proof of postage.

Please do not ship returns without first contacting us. Unsolicited returns cannot be processed and will be returned to sender.

Return Shipping

BEDATA AI LLC STORE provides a prepaid return shipping label for all eligible returns. You will not be charged for return shipping under our standard 30-day return policy. If your item was damaged or defective upon arrival, return shipping is also covered at no cost to you.

Exchanges

We do not process direct exchanges. If you'd like a different size, color, or item, please initiate a return for your original purchase and place a new order for the item you want. This is the fastest method to ensure product availability. Once we receive your return and it passes inspection, your refund will be processed within the timeframe described below.

Refund Processing

Once your returned item is received and inspected, we will send you an email notification confirming receipt and the outcome of your inspection. If approved, your refund will be processed and applied to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider's processing timeline. PayPal refunds typically appear within 3–5 business days; credit card refunds may take up to 10 business days.

Partial Refunds

In some cases, a partial refund may be issued at our discretion. This may apply when:

  • An item is returned after the 30-day window (case-by-case basis)
  • An item is returned in slightly used but not substantially damaged condition
  • Only part of an order is returned

Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please contact us at [email protected] within 48 hours of delivery with your order number and clear photographs showing the issue. We will arrange a full replacement or a complete refund at no cost to you. In cases of shipping damage, we may ask you to retain the original packaging for carrier claim purposes.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our refund confirmation email, please:

  • Check your bank account balance and pending transactions
  • Contact your credit card company or bank, as processing times vary
  • If the issue persists, contact us at [email protected] with your order number

Contact for Return Issues

For all return-related questions, please contact us:

  • Email: [email protected]
  • Phone: (727) 304-8821
  • Address: BEDATA AI LLC, 7901 4TH ST N STE 300, ST PETERSBURG, FL 33702
  • Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

We respond to all return inquiries within 1–2 business days and are committed to resolving every issue fairly.